User Guide: Vista Manager AWC Plug-in version 3.15.0

# Reboot AP and Update AP Firmware

This section explains how to reboot and update managed APs.

> Note

> > When communication between the AWC Plug-in and an AP is lost after starting a reboot or an update, the AWC Plug-in shows the AP status as "Failed". This happens if it cannot restore communication after ten minutes.

## Reboot AP

> Note

> > The maximum number of APs you can reboot in a single operation is 350.

1. Select "Wireless Configuration" > "AP Settings" from the AWC Plug-in menu.
2. From the list of APs, check the checkboxes of the APs to reboot.
3. Place the mouse cursor on the spanner icon at the top right of the screen and select "Reboot" from the submenu.
4. The "Reboot" dialog box will appear.

   Table 1: Confirmation dialog box
   Item Name | Description
   --- | ---
   "OK" button | Reboots the selected APs.
   "Cancel" button | Cancels the reboot operation.

5. Click "OK".
6. The reboot process begins. The message "Reboot completed" will appear when it is finished. Click the "Close" button.

## Update AP Firmware

You can update the firmware of managed APs from the AWC Plug-in's management web interface.
The steps to update the firmware are:

- Upload firmware files to the AWC Plug-in
- Assign a firmware file to each managed AP
- Apply the assigned firmware file to APs

Even if several different AP models are used on your network, you can update the firmware of those APs in a single operation by uploading and assigning appropriate firmware for each AP.
For a list of wireless AP firmware versions that support updates, please refer to Overview > What is the AWC Plug-in > Supported AP Models.
If you are using APs with older firmware versions than those listed in Supported AP Models, update them to the supported version. This can be done or through the AP's management web interface.

### Firmware Registration

First, you have to upload firmware files to the AWC Plug-in.

1. Select "Wireless Maintenance" > "Firmware Registration" from the AWC Plug-in menu.
   The "Wireless Maintenance/Add Firmware" page will appear.
2. Click "Register" at the top right corner.
3. The "Firmware Registration" dialog box will appear.

   Table 2: "Firmware Registration" dialog box.
   Item Name | Description
   --- | ---
   Firmware File | Select a firmware file to upload to the AWC Plug-in. Specify it by clicking "Select File" and selecting a file on the standard file selection dialog box. You can only select a single file at a time. Repeat the steps in this section to upload multiple firmware files. Note Do not change the file name of the firmware to be registered from the existing one.
   Management Group | Select the management groups whose member APs can use the firmware file. You cannot uncheck "Default Wireless Group". Search Wireless Management Group: Groups in the list can be filtered by entering a partial name in the search box. The Search field lets you enter a partial string to match. The screen displays entries with that string in their name. To remove the filter, delete the string from the Search field and press Enter. Note The search is case-sensitive.
   Series | Select an AP series for the firmware file. TQ Series Note The AWC Plug-in no longer supports the management of MWS-AP Series, and TQ Series in SDN/OpenFlow mode or with the firmware that supports SDN/OpenFlow.
   Model | Select an AP model type for the firmware file. Normally, the model will be detected from the firmware file. Auto Detect: the plug-in determines the AP model for the uploaded firmware.
   Version | Specify a version of the firmware file to upload. Normally, the version will be detected from the firmware file. Auto Detect: the plug-in determines the firmware version from the uploaded firmware file.
   "Add" button | Upload the firmware file. It shows an error message if the selected file is invalid or too large for a firmware file.
   "Cancel" button | Cancels the firmware upload.

4. Select a firmware file to upload.
5. Select the management groups whose member APs can use the firmware file and a series for the firmware file.
6. Click "Add". Now you can see the uploaded firmware is listed on the "Add Firmware" page.

#### Edit Firmware

You can change management groups for the uploaded firmware.

> Note

> > You cannot change the Series, Device Type or Version for the uploaded firmware. If you want to change those parameters, you have to reupload the same firmware file with the new parameter values.

1. Click "Edit" (the pencil icon) to the right of the firmware file you want to change, on the "Wireless Maintenance > Add Firmware" page.
2. The "Firmware Edit" dialog box will appear.

   Table 3: "Firmware Edit" dialog box.
   Item Name | Description
   --- | ---
   Firmware File | Shows the firmware filename which has been uploaded to the AWC Plug-in.
   Management Group | Select the management groups whose member APs can use the firmware file. You cannot uncheck "Default Wireless Group". Search Wireless Management Group: Groups in the list can be filtered by entering a partial name in the search box. The Search field lets you enter a partial string to match. The screen displays entries with that string in their name. To remove the filter, delete the string from the Search field and press Enter. Note The search is case-sensitive.
   Series | Shows the series of APs for which the firmware file is built.
   Model | Shows the models of APs for which the firmware file is built.
   Version | Shows the version of the firmware file.
   "Save" button | Save the change to the management groups.
   "Cancel" button | Discard the change from the management groups.

3. Select the management groups whose member APs can use the firmware file.

   > Note

   > > You cannot uncheck "Default Wireless Group".

4. Click "Save". You can see the change on the "Wireless Maintenance > Add Firmware" page.

#### Delete Firmware

You can delete uploaded firmware files that were added by mistake or are no longer needed.

1. Click the "Delete" (trashbin icon) button for the firmware file to be deleted, on the "Wireless Maintenance > Add Firmware" page.
2. The "Confirm" dialog box will appear.
   Click "Delete" to delete the firmware file.
   To cancel the deletion, click "Cancel".

### Assign Firmware To AP

Once a firmware file has been uploaded, you can assign it to managed APs for future updates.

1. Click the "Assign" button for the firmware file on the "Wireless Maintenance > Add Firmware" page.
2. The "Firmware Assignment" dialog box will appear.
   The dialog box title shows the firmware file's target model and version, in the format "[Device Type: AT-TQxxxx, Version: x.x.x.Bxx]".
3. Select the managed APs that you want to assign the firmware file to.
   If there are a lot of managed APs, you can filter the APs to display by using the Search Form.
   The Search field lets you enter a partial string to match. The screen displays entries with that string in one of the following fields: "Device Name", "Current Firmware", "IP address", "MAC address", "Management Group", "Floor Map Name", "AP Profile", "Device Type" or "Serial Number". To remove the filter, delete the string from the Search field and press Enter.

   > Note

   > > The search is case-sensitive.

4. Click "Save".
   The firmware file has been assigned to the selected managed APs.
5. A confirmation dialog box appears asking if you want to immediately apply the firmware to the APs that have the firmware file assigned.
   To apply, click the "OK" button to display a Firmware Update dialog box. Apply the assigned firmware using the instructions on the Applying Firmware page.
   If you do not want to apply immediately, click the "Cancel" button to put the application on hold.
   From then on, the firmware file will be applied to the APs when you manually apply firmware, or the plug-in's scheduled task applies assigned firmware automatically.
   The firmware file assigned to an AP can be reviewed in the Wireless AP Details or Wireless AP Status Details pages' under the Basic Information section.

#### Cancel Assigned Firmware

1. Click the "Assign" button for the firmware file on the "Wireless Maintenance > Add Firmware" page.
2. The "Firmware Assignment" dialog box will appear.
   The dialog box title shows the firmware file's target model and version, in the format "[Device Type: AT-TQxxxx, Version: x.x.x.Bxx]".
3. Click the "Remove" button at the top right of the dialog box.
   APs to which the selected firmware file is currently assigned are listed.
4. Select the managed APs that you want to remove the assigned firmware file from.
5. Once you have finished the selection, click "Save".
   The assigned firmware file for the selected APs has been cleared.

### Update Firmware

> Note

> > The number of APs that can be updated at a time depends on the traffic rate between the AWC Plug-in and each AP.
> > If the transmission speed between the AWC plug-in and each AP is 1 Gbps, the number of APs that can have their firmware updated in the same batch is as follows:
> > - TQ3403 GEN2, TQm3403 GEN2: maximum 120 APs
> > - TQ5403, TQ5403e, TQm5403: maximum 200 APs
> > - TQ6403 GEN2, TQm6403 GEN2: maximum 140 APs
> > - TQ6602: maximum 100 APs
> > - TQ6602 GEN2, TQ6702 GEN2, TQ6702e GEN2, TQm6602 GEN2, TQm6702 GEN2: maximum 135 APs
> > - TQ7403: maximum 135 APs
> > - TQ7613: maximum 120 APs
> > - TQ6702 GEN2-R: maximum 75 APs
> > - TQ7403-R: maximum 70 APs
> > - Other supported APs: maximum 350 APs
> > If the bands are used for other communication, the maximum may be less than the above number.

> Note

> > If you perform update operations in succession, put a wait (30 sec per 1 AP) between operations.

> Note

> > To perform firmware updates in batches, such as during the night when there are few users, firmware updates can be selected as the operation type for the scheduled function.
> > Refer to Manage Task Scheduling for more details on scheduling.

1. Select "Wireless Configuration" > "AP Settings" from the AWC Plug-in menu.
2. Select the APs that you want to update.
3. Place the mouse cursor on the spanner icon at the top right of the screen and select "Update Firmware" from the submenu.
4. The "Upgrade Firmware" dialog box will appear.

   Table 4: "Upgrade Firmware" dialog box.
   Item Name | Description
   --- | ---
   Device Name | Shows the device name of an AP.
   IP Address | Shows the IP Address of a managed AP.
   MAC Address | Shows the MAC Address of a managed AP.
   Management Status | Shows the Management Status of an AP.
   Current Firmware | Shows the target device type and version of a firmware file that is running on the AP.
   Assigned Firmware | Shows the target device type and version of a firmware file that has been assigned to the AP.
   "OK" button | Updates the firmware for the AP.
   "Cancel" button | Closes the dialog box without updating firmware files.

5. Specify a firmware file.
6. Click "OK".
7. The update process begins. The message "Firmware upgrade completed" will appear when it completes. Click the "Close" button.

10 Nov 2025 11:46