Get business continuity and peace of mind with maximum uptime
Support Services
Expert technical support and proactive professional services ensure your business continuity and peace of mind
Get support easily with our new updated process.
Click here to access all our support services in our new convenient portal, including firmware downloads.Reliable connectivity is essential for your business and for your customers.
Unplanned outages have a direct impact on revenue and productivity, but they also jeopardize your hard-won reputation and frustrate your customers.
3x
Outages last longer than customers want
$10K
Average cost of IT downtime per hour
67%
Businesses that are unprepared for IT outages
We support your IT team to help them deliver the best experience for your staff and customers.
Net.Cover is a support plan that extends from the access edge to the mission-critical core components of your network.
With technical assistance available on-tap and rapid response time, issues don’t need to stop your business operations.
Next Business Day hardware replacement
Software support & issue
resolution
On-call knowledge and remote sessions to resolve problems fast
Configuration assistance to proactively avoid issues
On-demand web-based support services and knowledge base
Available for one-, three-, and five-year terms, Net.Cover enhances our standard warranty to safeguard your network and simplify your maintenance expenditure.
option available for selection in customized Net.Cover plan.
Net.Cover Select options are subject to regional variations. For more information on the services available in your region, please contact your Allied Telesis Account Manager or supplier.
Available for one-, three-, and five-year terms, Net.Cover enhances our standard warranty to safeguard your network and simplify your maintenance expenditure.
We need flexible products, fast response, and the very best technical support—and this is exactly what we get from Allied Telesis.
NK Jain
Consultant
Epsilon Design Consultancy
Register Your Products For Net.Cover
For maximum uptime and quick troubleshooting, register your products to access our support services that will help you keep your network running smoothly.
Register